We know many of the businesses that use TxtSquad are restaurants who sell and service their customers through text messaging. That makes sense — our research shows that customers expect to be able to text businesses, and prefer text messaging to phone conversations. That’s why we have built TxtSquad features with customers in mind, [...]
Recording notes about your customers can be useful in communicating across your team and remembering your customers needs or wants. For example, you may want to note if your customer is interested in a certain product, or if a follow up is needed. It is important to note that these notes are internal only – so customers won’t be able to [...]
Are you selling through text? Here’s three quick statistics you should know, and what they mean. Urgency Matters Urgency matters – and that means you need to be quicker to respond to your customers needs in order to ensure you can close a sale. In fact, research shows that 50% of sales go to the vendor [...]
As businesses begin to re-open during the COVID-19 pandemic, it is important they continue to pay attention to safety precautions and requirements in place, and how it impacts the way in which they can operate. This is why companies are beginning to use TxtSquad to ease their operations under these new requirements by selling and [...]
It’s likely that your competitors are already texting. In fact, 76% of consumers say they have received some kind of text message from a business. It’s time to stand out from the crowd. It’s time to learn how to text like a pro. Here’s SIX WAYS to increase sales by texting better: 1. Increase [...]
We know many of the businesses that use TxtSquad are companies who are responsible for their customers through text messaging. Here’s four tips for home delivery companies on how to best utilize TxtSquad’s features to grow their business. 1. Use Scripts Preparing reusable scripts allows you to use the benefits of automation to reduce response time and [...]
