Why and how to promote your new healthcare text messaging service
Patients hate apps.
But they love texting.
Meet your patients where they are
with TxtSquad: Secure SMS for healthcare.
Cut down on no-shows. Improve patient engagement. Relieve admin burden.
- HIPAA-compliant two-way texting
- Smart voicemail transcription
- AI assistance & more
Trusted by Healthcare Leaders
Partnering with top healthcare organizations throughout North America
Improve patient engagement & massively boost operational efficiency through text
No downloads necessary. Patients and healthcare professionals love TxtSquad.
SKINCARE URGENT CARE ORTHOTICS FAMILY CARE SURGERY PHARMACY CARDIOLOGY NEUROLOGY ONCOLOGY PEDIATRICS PSYCHIATRY RADIOLOGY EMERGENCY MEDICINE INTERNAL MEDICINE GASTROENTEROLOGY PULMONOLOGY ENDOCRINOLOGY UROLOGY OPHTHALMOLOGY ENT REHABILITATION PAIN MANAGEMENT WOMEN'S HEALTH GERIATRICS SKINCARE URGENT CARE ORTHOTICS FAMILY CARE SURGERY PHARMACY CARDIOLOGY NEUROLOGY ONCOLOGY PEDIATRICS PSYCHIATRY RADIOLOGY EMERGENCY MEDICINE INTERNAL MEDICINE GASTROENTEROLOGY PULMONOLOGY ENDOCRINOLOGY UROLOGY OPHTHALMOLOGY ENT REHABILITATION PAIN MANAGEMENT WOMEN'S HEALTH GERIATRICS
Nobody becomes a healthcare professional to work in a call center.
But so much of your team's valuable time gets eaten up by playing phone tag, trading voicemails, and listening to missed messages.
Instead of spending your resources on patient communication, offer patients the convenience of secure two-way texting.
With TxtSquad, you can interact in real-time, prevent scheduling headaches, reduce no-shows, and provide faster, better customer service.
Patients love the ease of texting
No more missed connections, frustrating hold times, or waiting for mail to arrive
Radically improve response rates and cut down on missed calls
TxtSquad has drastically improved how we communicate with patients. Appointment reminders are easier, and patients love having another way to reach us without calling. It’s been well received and incredibly helpful.
Joey Matthews
Clerk Team Lead, NL Health Services
Prevent over 50% of no-shows on crowded days
When you engage patients up front by texting, you can more effectively triage and optimize scheduling. That means you can keep phone lines open (and staff available) for more complex conversations.
Does Mrs. Turner need a refill of her RX? No call necessary.
Scheduling a follow-up with Mr. Rodriguez? He'll appreciate booking by text.
Clinic reaching capacity? Plan ahead to divert to overflow locations or virtual providers.
Plus, texting makes it easier for patients to cancel or reschedule - which means fewer no-shows.
Clinics and practice groups using TxtSquad report between 25-53% reduction in no-show patients.
Zip through appointment booking
Effortless appointment scheduling is just a chat away with TxtSquad's in-conversation booking capabilities.
Integrated calendar and scheduling tools display your entire availability right inside the patient text stream.
Create appointments and set reminders directly within your patient chat window
Skip toggling between apps or windows - reserve times with just a couple of clicks
Customize automated pre-screening responses to eliminate busywork
Banish repetitive tasks with bot-powered patient intake & smart AI tools
No more tying up valuable staff time on been-there-answered-that convos. Now you can set up your intelligent text agent, phone agent, and voicemail agent.
Your bots field straightforward questions and collect key details, so your team can dive right into more complex needs.
(These aren't the type of bots that make people scream "HUMAN!" into the phone. Patients appreciate immediate, friendly replies that get them faster help.)
Automatically route calls to the right department
Increase accessibility outside of business hours with always-on FAQ-powered bots
Quickly scan voicemail summaries and transcriptions instead of spending hours listening to voicemails
All data stays secure & HIPAA-compliant
Safeguarding your data is our top priority. Our HIPAA-compliant platform ensures full privacy and security for all communications.
Patient information stays protected - and so does your staff.
Easy texting interface with enterprise-grade security
100% HIPAA-compliant data protection
Send secure patient messages without exposing personal phone numbers
Simple setup backed by expert customer support
If you've ever touched complex EMR software, you know not every healthcare system is built for simplicity.
Our user-friendly solutions are easy to get up and running. And there's minimal training - because your team doesn't have time to learn a complicated new system.
Need help? Friendly support is just a click away.
Quick implementation with minimal training time
Access live customer support directly within the platform
Designed for healthcare teams who want results, not IT headaches
Call volume goes down.
So does your blood pressure.
You know what else goes down?
No-shows. Missed appointments. Wasted healthcare resources.
The only thing that goes up is staff and patient satisfaction.
Turnkey patient communication features healthcare providers love
Broadcasts instantly share vital information with your entire patient base
Emergencies, updates, and critical communications call for rapid action.
Don't waste precious time playing phone tag or crossing your fingers hoping patients check emails and websites.
Broadcasts ensure you get the word out immediately with a single text.
Whether it's weather, closures, or cancellations, you can keep your patients informed no matter the situation.
Automated reminder sequences reduce no-shows & admin workload
The ripple effects of a single no-show can disrupt daily operations and hurt patient outcomes.
TxtSquad comes with an arsenal of customizable automated reminder flows that prevent missed appointments and streamline clinic resources.
Control the reminder cadence from the moment an appointment is booked. Choose to send as many reminder texts as you want, and even send a final heads-up an hour before.
Nothing gets opened at a higher rate than SMS! Avoid arduous rescheduling cycles and last-minute rebookings
Providers stay productive instead of idling through vacant time slots
Patients receive the timely care they need for optimal treatment and health outcomes
Simple analytics help you track performance at a glance
Want to deliver top patient care while optimizing resource allocation? You need benchmarks.
With TxtSquad's simple but powerful dashboard and analytics suite, you gain crystal-clear visibility into every aspect of your practice's communication performance.
Your comprehensive metrics pipeline serves up hard-to-find data to help you allocate your healthcare resources.
Understand your operational strengths and potential bottlenecks with TxtSquad's results-focused dashboards
Monitor message response times, resolution rates, appointment volume, no-shows, and cancellations
Switch between daily, weekly, and monthly views to analyze trends over time and quickly pinpoint areas for improvement
TxtSquad has made follow-ups far easier. Phone calls are down 20%, refills are now handled by text, and having a permanent message record helps us deliver better service.
Justin Brock
Owner, Acacia Apothecary & Wellness
Patient communication, easier.
TxtSquad gives you all the tools you need to provide standout patient service
SMS prescription refills
Schedule automatic or one-off prescription reminders for clients
Two-way texting
Real-time, two-way SMS gives patients a personal channel for questions and support
Appointment reminders
Reduce no-shows by sending automated SMS reminders for upcoming appointments
Automated sequences
Automated SMS sequences for prescription follow-ups, health checks, and more
Patient satisfaction surveys
Send surveys post-appointment or post-refill to gauge patient satisfaction and service quality
SMS alerts for medication
Alert patients when their medications are back in stock or when new stock arrives
Healthcare Texting FAQs
Everything you need to know about texting for healthcare
Yes, absolutely! There are strict regulations and protocols surrounding texting, and you want to make sure you don’t violate any of them.
There are a few ways you can go about getting patient consent:
- Have patients text you first.
- Advertise your new texting number around your clinic and in other, existing communication channels with your patients.
- Add a section to your routine paperwork to collect consent.Patient intake forms are a great place to start.
- You can also check with each patient at their next appointment.
Also make sure that patients know how to opt out of receiving text messages. With TxtSquad, texting “STOP” to your number will automatically opt patients out. Your first message to patients should include simple opt-out directions: “Text STOP to opt-out” will do the trick.
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
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Agentic AI is transforming healthcare communication by replacing fragmented, app-based systems with intelligent text and voice agents that offer faster, easier access to care—without downloads, logins, or learning curves. This shift marks a broader industry trend toward moving beyond traditional apps and into a more seamless, AI-powered future.
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Don’t know your HIPAAs from your PIPEDAs? No worries! This glossary will get you up to speed on the must-know terms for healthcare texting, privacy, phone systems, AI, and patient engagement.
Get wins now, not years down the line
Sick of healthcare IT projects that take years to complete?
See how TxtSquad can improve patient engagement, cut down on no-shows, and boost quality scores within weeks.