Patients hate apps.
But they love texting.

Meet your patients where they are
with TxtSquad: Secure SMS for healthcare.

Cut down on no-shows. Improve patient engagement. Relieve admin burden.

  • HIPAA-compliant two-way texting
  • Smart voicemail transcription
  • AI assistance & more
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Trusted by Healthcare Leaders

Partnering with top healthcare organizations throughout North America

Can Health Network
Bounce Health Innovation
Alliance for Pharmacy Compounding logo
Nl Health Services logo
Seafair Capital logo

Improve patient engagement & massively boost operational efficiency through text

No downloads necessary. Patients and healthcare professionals love TxtSquad.

Healthcare professional using TxtSquad SMS interface to schedule flu shot appointment with patient - demonstrating effortless patient engagement through secure texting
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Nobody becomes a healthcare professional to work in a call center.

But so much of your team's valuable time gets eaten up by playing phone tag, trading voicemails, and listening to missed messages.

Instead of spending your resources on patient communication, offer patients the convenience of secure two-way texting.

With TxtSquad, you can interact in real-time, prevent scheduling headaches, reduce no-shows, and provide faster, better customer service.

Patients love the ease of texting

No more missed connections, frustrating hold times, or waiting for mail to arrive

Radically improve response rates and cut down on missed calls

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Acacia Apothecary & Wellness Logo
TxtSquad has drastically improved how we communicate with patients. Appointment reminders are easier, and patients love having another way to reach us without calling. It’s been well received and incredibly helpful.

Joey Matthews

Clerk Team Lead, NL Health Services

Prevent over 50% of no-shows on crowded days

When you engage patients up front by texting, you can more effectively triage and optimize scheduling. That means you can keep phone lines open (and staff available) for more complex conversations.

Does Mrs. Turner need a refill of her RX? No call necessary.

Scheduling a follow-up with Mr. Rodriguez? He'll appreciate booking by text.

Clinic reaching capacity? Plan ahead to divert to overflow locations or virtual providers.

Plus, texting makes it easier for patients to cancel or reschedule - which means fewer no-shows.

Clinics and practice groups using TxtSquad report between 25-53% reduction in no-show patients.

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Visual guide on leveraging chatbots to boost customer service efficiency and satisfaction.

Zip through appointment booking

Effortless appointment scheduling is just a chat away with TxtSquad's in-conversation booking capabilities.

Integrated calendar and scheduling tools display your entire availability right inside the patient text stream.

Create appointments and set reminders directly within your patient chat window

Skip toggling between apps or windows - reserve times with just a couple of clicks

Customize automated pre-screening responses to eliminate busywork

Banish repetitive tasks with bot-powered patient intake & smart AI tools

No more tying up valuable staff time on been-there-answered-that convos. Now you can set up your intelligent text agent, phone agent, and voicemail agent.

Your bots field straightforward questions and collect key details, so your team can dive right into more complex needs.

(These aren't the type of bots that make people scream "HUMAN!" into the phone. Patients appreciate immediate, friendly replies that get them faster help.)

Automatically route calls to the right department

Increase accessibility outside of business hours with always-on FAQ-powered bots

Quickly scan voicemail summaries and transcriptions instead of spending hours listening to voicemails

Cartoon person chatting on the phone, sitting in front of a computer, appearing attentive and engaged.

All data stays secure & HIPAA-compliant

Safeguarding your data is our top priority. Our HIPAA-compliant platform ensures full privacy and security for all communications.

Patient information stays protected - and so does your staff.

Easy texting interface with enterprise-grade security

100% HIPAA-compliant data protection

Send secure patient messages without exposing personal phone numbers

HIPAA compliance certification badge and security shield icons representing TxtSquad enterprise-grade healthcare data protection
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Simple setup backed by expert customer support

If you've ever touched complex EMR software, you know not every healthcare system is built for simplicity.

Our user-friendly solutions are easy to get up and running. And there's minimal training - because your team doesn't have time to learn a complicated new system.

Need help? Friendly support is just a click away.

Quick implementation with minimal training time

Access live customer support directly within the platform

Designed for healthcare teams who want results, not IT headaches

Call volume goes down.
So does your blood pressure.

You know what else goes down?

No-shows. Missed appointments. Wasted healthcare resources.

The only thing that goes up is staff and patient satisfaction.

Turnkey patient communication features healthcare providers love

Broadcasts instantly share vital information with your entire patient base

Emergencies, updates, and critical communications call for rapid action.

Don't waste precious time playing phone tag or crossing your fingers hoping patients check emails and websites.

Broadcasts ensure you get the word out immediately with a single text.

Whether it's weather, closures, or cancellations, you can keep your patients informed no matter the situation.

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A calendar featuring colorful chat bubbles, symbolizing communication and scheduling discussions.

Automated reminder sequences reduce no-shows & admin workload

The ripple effects of a single no-show can disrupt daily operations and hurt patient outcomes.

TxtSquad comes with an arsenal of customizable automated reminder flows that prevent missed appointments and streamline clinic resources.

Control the reminder cadence from the moment an appointment is booked. Choose to send as many reminder texts as you want, and even send a final heads-up an hour before.

Nothing gets opened at a higher rate than SMS! Avoid arduous rescheduling cycles and last-minute rebookings

Providers stay productive instead of idling through vacant time slots

Patients receive the timely care they need for optimal treatment and health outcomes

Simple analytics help you track performance at a glance

Want to deliver top patient care while optimizing resource allocation? You need benchmarks.

With TxtSquad's simple but powerful dashboard and analytics suite, you gain crystal-clear visibility into every aspect of your practice's communication performance.

Your comprehensive metrics pipeline serves up hard-to-find data to help you allocate your healthcare resources.

Understand your operational strengths and potential bottlenecks with TxtSquad's results-focused dashboards

Monitor message response times, resolution rates, appointment volume, no-shows, and cancellations

Switch between daily, weekly, and monthly views to analyze trends over time and quickly pinpoint areas for improvement

Visual guide on leveraging Analytics and reporting to boost business growth and optimize marketing strategies.
Acacia Apothecary & Wellness Logo
TxtSquad has made follow-ups far easier. Phone calls are down 20%, refills are now handled by text, and having a permanent message record helps us deliver better service.

Justin Brock

Owner, Acacia Apothecary & Wellness

Patient communication, easier.

TxtSquad gives you all the tools you need to provide standout patient service

SMS prescription refills

Schedule automatic or one-off prescription reminders for clients

Two-way texting

Real-time, two-way SMS gives patients a personal channel for questions and support

Appointment reminders

Reduce no-shows by sending automated SMS reminders for upcoming appointments

Automated sequences

Automated SMS sequences for prescription follow-ups, health checks, and more

Patient satisfaction surveys

Send surveys post-appointment or post-refill to gauge patient satisfaction and service quality

SMS alerts for medication

Alert patients when their medications are back in stock or when new stock arrives

GET IN TOUCH

Put TxtSquad to work for your organization

See how top healthcare providers are using TxtSquad
to save hours of admin time every week

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Healthcare Texting FAQs

Everything you need to know about texting for healthcare

Yes, absolutely! There are strict regulations and protocols surrounding texting, and you want to make sure you don’t violate any of them.

There are a few ways you can go about getting patient consent:

  • Have patients text you first.
  • Advertise your new texting number around your clinic and in other, existing communication channels with your patients.
  • Add a section to your routine paperwork to collect consent.Patient intake forms are a great place to start.
  • You can also check with each patient at their next appointment.

Also make sure that patients know how to opt out of receiving text messages. With TxtSquad, texting “STOP” to your number will automatically opt patients out. Your first message to patients should include simple opt-out directions: “Text STOP to opt-out” will do the trick.

Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team.

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The TxtSquad Healthcare Tech blog

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Healthcare Texting & Tech: A Simple Glossary of Key Terms

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Get wins now, not years down the line

Sick of healthcare IT projects that take years to complete?

See how TxtSquad can improve patient engagement, cut down on no-shows, and boost quality scores within weeks.