Why and how to promote your new healthcare text messaging service
Help patients get seen
without the hassle
TxtSquad gives walk-in and urgent care clinics a faster way to check in patients, manage overflow, and send follow-up care - all by text.
Built for busy clinics that need to move fast.
- Notify patients when it's their turn
- Reduce front desk bottlenecks
- Increase follow-up appointment compliance
Trusted by Healthcare Leaders
Partnering with top healthcare organizations throughout North America
Why walk-in clinics choose TxtSquad
Speed up patient flow and improve satisfaction with measurable results.
Online self booking
Patients can pick their own appointment time from a simple online schedule
Reduce clinic congestion
No need to wait at the clinic, patients receive a text when it’s their turn in the queue
More patients per day
Streamlined flow increases clinic capacity
Patient satisfaction
Real-time updates reduce frustration
Average check-in time
Quick setup gets patients in the queue fast
Follow-up compliance
Automated reminders improve post-visit care
Perfect for urgent care workflows
TxtSquad streamlines patient flow — from small urban clinics to busy community urgent care centers.
Stop the Lineups Before They Start
Let patients book over text — no apps, no waiting outside.
- Allow patients to request walk-in slots by texting your clinic directly
- Use AI screening to ask about the chief complaint and route patients efficiently
- Send real-time appointment confirmations and queue updates by text
Triage Smarter, Not Harder
Use bot-powered screening to prep your team and speed up care.
- Customize intake questions by provider, condition, or clinic flow
- Pre-screen patients over text to estimate time needed and reduce bottlenecks
- Automatically insert responses into the patient message thread—no copy-paste required
Voicemail, Without the Headache
Never listen to another voicemail again (unless you really want to).
- Transcribe and summarize voicemails instantly
- Sync messages into the patient’s text thread for easy review and follow-up
- Let staff focus on care—not playing phone tag or rewinding recordings
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Agentic AI is transforming healthcare communication by replacing fragmented, app-based systems with intelligent text and voice agents that offer faster, easier access to care—without downloads, logins, or learning curves. This shift marks a broader industry trend toward moving beyond traditional apps and into a more seamless, AI-powered future.
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Don’t know your HIPAAs from your PIPEDAs? No worries! This glossary will get you up to speed on the must-know terms for healthcare texting, privacy, phone systems, AI, and patient engagement.