Today, we’re excited to share a new name and a new chapter for our company.
TxtSquad is becoming Carrick.
When we started, our mission was simple: help healthcare teams communicate with patients more easily through texting. That focus is still a major part of who we are. Texting remains one of the most practical, accessible, and effective ways to reach patients, and it will continue to be a core part of our platform.
But over time, our product, and the problems we help solve, have grown.
Healthcare communication is no longer just about sending a reminder or answering a message. Clinics, hospitals, and health systems are dealing with missed calls and phone tag, overloaded voicemails, no-shows, manual intake, urgent requests, and patients who need clear answers across multiple channels.
So we grew with them.
What began as a texting solution has expanded into a broader communication platform for healthcare teams. Today, our platform supports secure two-way messaging, phone and voicemail workflows, AI agents, broadcast messaging, patient outreach, forms, translation, care pathways, and more.
Why the new name?
The name TxtSquad served us well. It helped us explain where we started. But it no longer fully captures where we are going.
That’s why we’re becoming Carrick.
A Carrick bend is a knot used to securely connect two ropes. It is strong, practical, and trusted — designed to bring separate lines together without losing their strength.
That idea felt right for us.
Carrick is about connection. Connecting patients with the care teams trying to reach them. Connecting phone, text, voicemail, and AI into one coordinated workflow. Connecting fragmented communication into something simpler, faster, and easier to manage.
In healthcare, those connections matter. A missed message can become a missed appointment. A voicemail can become a delay. A confusing phone tree can become a barrier to care. Our goal is to make those moments easier for everyone involved: patients, clerical teams, nurses, providers, and health system leaders.
What’s not changing
While our name is changing, our mission is not.
We are still focused on helping healthcare organizations reduce phone burden, lower no-shows, improve access, and create better communication experiences for patients and staff. We are still the same team, the same company, and the same partner our clients know.
For our current clients, there is nothing you need to do. Your service, support, workflows, and contacts remain the same. Over the coming weeks, you’ll start to see the Carrick name, logo, and visual identity appear across our website, product, documentation, and communications. These updates will roll out gradually, so you may see the TxtSquad and Carrick names used together during the transition.
We’re proud of where TxtSquad began. We’re even more excited about where Carrick is headed.
Thank you to our clients, partners, and team members who helped us grow into this next chapter.
Welcome to Carrick!