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TxtSquad Tips for Home Delivery Services

Josh Taylor

CEO of TxtSquad

Reading Time: 5 mins

We know many of the businesses that use TxtSquad are companies that are responsible for their customers through text messaging.

Here are four tips for home delivery companies on how to best utilize TxtSquad’s features to grow their business.

1. Use Scripts

Preparing reusable scripts allows you to use the benefits of automation to reduce response time and speed up customer service.

As a business using TxtSquad, you should think about what frequent messages you are sending to customers, and build these into reusable scripts.

For example, you may want to make a script or a default greeting, asking your customer for their home address.

On the other side, you can also prepare a reusable script to be proactive in responding to frequently asked questions – like your hours of operations or current specials.

Preparing reusable, trackable links will also help speed up customer response times.

As a restaurant using TxtSquad, you should consider what links you regularly use and save them as reusable links so they are quickly at your fingertips when you need them.

For example, you may want to make a reusable link that contains your product offering, so you can quickly provide it to a customer when requested – AND as a trackable link, know when they click it and thus when to follow up if they have any questions.

You can even build these reusable links into your scripts for further convenience.

3. Tagging is Your Friend

Tagging your customers can also help you manage your customers and serve your customers better.

As a business using TxtSquad, you should think about what tags may be relevant to record about your customers.

For example, you may want to tag a frequent customer as a “repeat” customer, allowing you allowing you to filter your customers based on this tag and send out specialized text messages marketing your latest menu.

Or, alternatively, if you know a customer is price-sensitive based on their past behavior, you may create a tag for this too. This would allow you to filter all of your price-sensitive customers and send out specialized text messages with the latest deals or price cuts that they may be interested in.

The possibilities are endless, and tagging your customers allows you to improve your sales tactics with a personal touch.

4. Making Notes for the Future

Lastly, you can use the customer notes feature to record important notes about doing business with the customer to remind you or your teammates when you are next servicing the customer.

For example, maybe you want to avoid having to ask the door you need to deliver to by recording “side door preferred” in their customer notes.

Recording notes can save both your team and your customer a future headache, and allow their transaction to go even better.

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