We've all heard the saying, "you can't teach an old dog new tricks." But when it comes to plumbing, you might want to rethink that. Plumbers are using text marketing in innovative ways to ensure their customers are getting the best service possible.
Text marketing is a great way for plumbers to stay connected with their customer base and provide them with information about upcoming events or promotions without cluttering up their inboxes. You'll be surprised how much difference texting can make! Imagine if you knew everything your local plumber was doing—from if they're currently out to lunch now to where they're going next (to fix a leaky faucet).
Both commercial and residential plumbers are using TxtSquad to communicate with their customers by:
Appointment Reminders and Delay Notifications
Easy Client Scheduling with Calendar Integration
Provide Quick Service Quotes
Keeping Track of Vendors For Parts
Best way to reach out is through texting.
With time-sensitive text deals, to attract customers with check ups during slow downs in service.
Send your location to let the client know you’re close by.
Next we will go through a few example texts to show you just how useful texting can be for your business!
“Hi Brenda, Just wanted to remind you that I am coming in to look at your sink today at 3pm. See you soon!”
Plumbers and other tradesmen love the convenience of text appointment reminders for when they're in a hurry. A plumber's life can seem like one long string of appointments, from clients to inspections - even repair jobs! These days it seems there are always more things that need doing. Setting up appointment reminders makes sure there are no delays to get the job done on time by letting the clients know you're coming! Also great for when you are running late or need to reschedule.
2. “Hi Marc, Just wanted you to know that I am just finishing up this job in a neighborhood near you. I should be there in 10 minutes.”
Your business is a moving target! Plumbers are using TxtSquad to communicate with their customers in new ways. For instance by letting people know you're close-by and giving accurate arrival times for the next job!
3. “Hey Plumbing World, do you have a Ham-let Male Connector Elbow, 3/8 in Tube Size in stock? Thanks!”
Plumbers are using texting to stay in contact with vendors by keeping track of their parts needs. Texting is a lot easier for both you and your supplier so neither of you waste time talking on the phone.
4. “Save now with our $79 Plumbing Repair Diagnostic! (Offer valid till 11/25)”
Extending exclusive discounts to your members is an excellent way to drive customers to get maintenance work done. Not only does it help to gain more business during slow periods, but also texts are read quickly and can be one of many tools in driving traffic at peak times when there might otherwise not be any jobs going on!
5. “Hi Steve, just getting back to you with that sump pump install quote. Will come to $997 after tax. Let me know and we can book a time. Thanks!”
When a customer needs plumbing services, they want to get quotes as soon as possible. This is because it's important for them not to have any delays in getting their job done and having someone come out as soon as they are available! The quicker the better!
Texts are preferred by customers to phone calls because they can be used while at work or other places. This is the reason why text messages have become more popular than ever! A recent study by the University of Connecticut called "The Effectiveness of Conversational Text Messaging in Customer Support" found that customers preferred to text customer service reps rather than call. This is because texting allows them to convey reactions and emotions more readily. The blog post includes a link to the study, as well as other insights on why texts are preferred over phone calls. Read the full article here.
If you're in the plumbing business, then you know that your customers are typically more comfortable with texting than they are talking. It's not just because it's easier to text than call - it also prevents any awkward pauses in conversation for things like "uh" and "you know."
Texting is the go-to way to communicate nowadays. You can do it from your phone, computer or just about anywhere. And while some people might prefer talking over the phone, texting offers you more privacy and convenience than ever before. So why not text your customers? Texts are preferred by customers because they give them a chance to get in touch with you without having to leave their homes or offices. Plus, they're usually quicker and easier for both parties! Read on for more tips on how text messages can help increase customer satisfaction with your business by making it easier for them to contact you when they need something done right away!
When it comes to plumbing, most people want a simple solution. They don't want an app for this, they just want a phone number so they can text someone and get their problems fixed as soon as possible. Pipes burst, sinks overflow and toilets back up. When the pipes in your home start acting up, you need a plumber fast.
Texting has become the preferred form of communication for most Americans, and that includes your customers. If you’ve been wondering how to get started with text message marketing or just don't know where to start, look no further than our team at TxtSquad. We offer a two-week free trial so you can try it out before committing any time or money. You'll have full access to our library of resources and tutorials as well as 24/7 support from our expert staff who are ready to help answer any questions about sending texts. So what are you waiting for? Sign up now for a two-week free trial today!